Several organisations respond with ambulances in the Ruhr Metropolis. They are the fire department, Feuerwehr, Arbeiter-Samariter-Bund, German Red Cross, the Johanniter-Unfall-Hilfe and the Malteser Hilfsdienst.
The number to call in the case of an emergency or need of an ambulance is 112. When reporting, they request four “W’s: Where is the emergency or accident? What has happened? What is the number of injured? What injuries are evident on those concerned? They will also suggest waiting on the phone until they arrive from a regional centre.